CANCELLATION POLICY

Viaje pra Gramado LTDA

1. GENERAL INFORMATION

A Viaje pra Gramado LTDA, registered at CNPJ No. 50.312.527/0001-20, acts as intermediary in the promotion of tourist attractionsincluding parks, tours, experiences and restaurants, through outsourced sales platforms.

A Viaje pra Gramado does not make sales directly, does not process payments e does not issue vouchersThese are the responsibilities of the partner platforms responsible for the sale.

2. RESPONSIBILITY FOR CANCELLATION

Requests for cancellation, date change, exchange or refund must be carried out directly with the platform responsible for the sale or with the attraction purchased, according to the rules established at the time of purchase.

Sales on this site are handled by third-party platforms such as Planne e Parksnetwhich have own cancellation and refund policies.

3. CANCELLATION CONDITIONS

Cancellation conditions vary according to:

• The acquired attraction;

• The date of the event or service;

• The type of entry or experience;

• The rules of the platform responsible for the sale.

Users should always consult the specific conditions displayed in the official purchasing environment before finalizing the transaction.

4. DEADLINES AND REIMBURSEMENTS

• The deadlines for requesting cancellations and refunds are as follows exclusively the rules of the supplier and the sales platform.

• The refunded amount, where applicable, may be subject to deductions in accordance with the supplier's policy.

• A Viaje pra Gramado no refundsChargebacks or financial offsets.

5. RIGHT OF WITHDRAWAL

According to Consumer Defense Code (Law No. 8.078/90)the right of withdrawal can be applied when foreseen the rules of the platform responsible for the sale and the nature of the service purchased, especially considering specific dates and times.

The right of withdrawal must be requested directly from the platform responsible for the sale, within the legal and contractual deadlines.

6. NO-SHOW

If the User does not show up on the scheduled date and time (no-show) could result in total loss of the amount paidViaje pra Gramado will not be liable for any refunds, in accordance with the policy of the attraction and the platform responsible for the sale.

7. CHANGES OR CANCELLATIONS BY THE SUPPLIER

Any changes to the date, time, program or cancellations made by the attraction or supplier will be communicated in accordance with the policy of the platform responsible for the sale.

A Viaje pra Gramado is not responsible for by suppliers' operational decisions, but can act as information channelwhen possible.

8. CONTACT FOR ADVICE

If you have any general questions, please contact Viaje pra Gramado by e-mail:

📧 viajepragramadomkt@gmail.com

It should be noted that Viaje pra Gramado has no autonomy to carry out cancellations or refunds.

9. UPDATES TO THIS POLICY

This Cancellation Policy may be amended at any time, without prior notice, to comply with legal regulations or the policies of partner platforms.

The current version will always be the one published on the website.

10. APPLICABLE LAW AND JURISDICTION

This Policy is governed by the laws of Federative Republic of Brazilthe court of the district of Gramado/RSwith waiver of any other, however privileged.